Refunds
The short version: if we did not deliver what we described, you get your money back.
Last updated: 24 September 2026.
We refund without argument when
- The analysis failed and we could not produce a report for your site.
- Your report never arrived, or the link to it does not work and we cannot fix it.
- You were charged twice for the same analysis.
- The report is materially wrong about your site — findings that are not supported by the evidence shown against them.
Where we will talk to you first
A report that correctly finds little wrong is not a failed report. If your site is in good shape, a short report with few findings — and an explicit statement of what is already working — is the accurate answer, and it is the one we promised. We say this plainly before you buy for the same reason we say it here.
We also cannot refund on the basis of ranking or traffic outcomes, because we never promised any. What we sell is an accurate, evidence-backed assessment and a plan.
How to ask
Contact support with your report reference. We aim to reply within one working day. Refunds are returned to the original payment method by our payment provider, and usually appear within a few working days.
When a report is refunded, access to it ends. The record of the purchase and the refund is kept for accounting.
Who you are dealing with
This page does not yet name who is selling this service, or a contact address. Set LEGAL_ENTITY_NAME, LEGAL_ENTITY_ADDRESS and LEGAL_JURISDICTION before taking payments — a company is not required, and an individual trading under their own name belongs here just as a company does. If you are a customer seeing this, please contact us before buying.